Articles
Read
what ReminderPro users say about its benefits:
"It's efficient and saves an enormous amount of
staff time. People appreciate being called for appointments.
Your product is service-oriented and your support is
service-oriented."
Administrator Leigh Anne Thrasher, Sunnyside MediCenter
"We
can call by different sorts, any possible data or sort
field that we have. [JulySoft's technicians] were able
to adapt ReminderPro to us and to our needs. After talking
with the guys at JulySoft we worked it all out. The
technicians were a great help."
Tripper Sharp, Campaign Manager, U.S. Congressman
"Since
installing ReminderPro, on some days, we have a zero
percent no-show rate."
Gail Randolph, Mariposa Community Health Center
Benefit
- Retaining Current Patient Base:
One health care study estimated it cost $14K in company
resources to attract and retain a patient long enough
to realize a return. Increased services can make the
crucial difference.
Benefit - Increased Productivity:
Another facility interviewed by Straub reported effectively
handling 55% more phone traffic than before implementing
their new telephony systems.
Benefit - Increased Revenue:
Community health center reduces no-shows, saves staff
time and reaches bilingual patient base using JulySoft's
ReminderPro calling system.
June 1996: Computer Brings in Dozens of "Missing"
Patients
by Gary Saretsky, PhD, " What's Working in Dental
Practice Building," published by Practice Builder
Association (714-253-7900). Even a modestly active practice
can benefit from automated calling technology. Saretsky
tells you why and how.
"Conservatively, even a few missed appointments
can quickly top $5,000 in lost revenue each month. Maybe
more....Even a modestly active practice should be able
to benefit from the use of this leading-edge technology."
Sept/Oct 1997: Bottom Line Computer Connections:
How to improve communications with "messages on
hold" and computer-based calling systems. By Janice
Williams, September/October 1997 InPRACTICE, published
by InPRACTICE Publications, Inc.
"Start with the Bottom Line. If you really
want to increase your productivity in a hurry, you might
look into a patient communication system geared to reminder/recall.
Missed appointments on a national level have been variously
computed at 10-35%, a healthy slice of any pie."
July/August 1997: Automated Phone Systems Can Eliminate
No Shows
(Includes "Before You Buy" Guide)
by Janice Williams, Chiropractic Economics, pages 70-72,
published by the Doyle Group (904-285-6028). An overview
of automated calling systems, including a helpful list
of questions to ask when making a purchasing decision.
"Some private practice and group practice
users of this technology reports drops in missed appointments
of up to 60% or more within a month of employing a reminder
/ recall system. Even this very tangible benefit could
be only the beginning for the creative chiropractor.
With a few technological adjustments, you can keep up
with the times while you keep up with your patients."
January 1996: Recalling Patients With Computerized Phone
Calls
by Donna Lepley, V.P., Lepley Electronics, Inc. January
1996 issue of Today's Chiropractic, pages 84-87, published
by Life College (770-499-9824).
"Considering the rising costs of mailing
postcards and the costs involved with 'no-shows', an
appointment confirmation system could be your best call.
"With an appointment confirmation system, the staff
programs the computer to call patients during certain
hours (for example, between 7 and 9 p.m.) and simply
walks away."
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